Q1. Can I purchase the card before arriving in Korea?

A. Yes. You can pre-book the card online and pick it up at a CU convenience store in the airport.

Q2. Can I use the card without signing up or installing an app?

A. Yes. You can charge and use the card immediately using the dedicated top-up link included in your voucher—no registration or app required.

Q3. Is there an annual fee or renewal fee?

A. No. There are no annual or renewal fees for using this card.

Q4. Can I use the card for public transportation (buses, subways, etc.)?

A. Yes. Once you top up the transport wallet, you can use it on buses, subways, and other public transit systems.

Q5. What happens if I lose the card?

A. If the card was registered in the KONA CARD app, you can report it as lost, protect your remaining balance, and apply for reissuance.

Q6. Can I reuse the card on my next visit to Korea?

A. Yes. The card is valid for 5 years from the date of issue and can be reused during your next trip.

Q7. Can I get a refund of the remaining balance?

A. Yes. You can easily get a refund via the app at an ATM or any CU convenience store.

Q8. What kinds of discount benefits are available?

A. You can enjoy an instant 10% discount at CU convenience stores nationwide, plus special offers at tourist attractions, performances, and shopping venues. Please check the app or the benefits page for more details.

Q9. Is child fare available with this card?

A. Travel K is a non-personalized card with no age restrictions.

To apply child fare on buses, simply inform the driver when boarding.